This Return & Refund Policy explains the conditions under which returns, refunds, and order cancellations are handled at Glim Trailers. We provide this information clearly so customers can review and understand the process before placing an order.
Return Eligibility
Products may be eligible for return under the following conditions:
- Return requests must be submitted within 7 days of the delivery date
- Items must be unused, uninstalled, and in their original condition
- Products must be returned in the original packaging, including all accessories, manuals, and included components
- Items that show signs of use, installation, damage, or modification after delivery are not eligible for return
Return eligibility is determined after review of the request and item condition.
Non-Returnable Items
The following items are not eligible for return:
- Items clearly marked as final sale
- Products that have been used, installed, or altered
- Items returned without original packaging or missing components
- Custom, special-order, or made-to-order items, where applicable
How to Request a Return
To request a return, customers must contact our support team by email and provide the required order details.
Email: support@glimtrailers.com
When contacting us, please include:
- Order number
- Product name
- Reason for the return
Once the request is reviewed, customers will receive instructions regarding the next steps in the return process.
Return Shipping
- Return shipping arrangements depend on the reason for the return
- If the return is approved due to a damaged, defective, or incorrect item, return shipping will be arranged accordingly
- For other approved returns, customers may be responsible for return shipping costs
- Customers are responsible for securely packaging returned items to prevent damage during transit
Refund Processing
- Returned items are inspected upon receipt
- Once inspection is completed and the return is approved, refunds are processed within 5 business days
- Refunds are issued to the original payment method used at checkout
- Original shipping charges are non-refundable unless the return is the result of an error on our part
Refund timing may vary depending on the payment provider.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers must notify us within 48 hours of delivery and provide clear supporting images.
After verification, we will arrange one of the following:
- A replacement item, where available
- A refund, in accordance with this policy
Order Cancellations
- Orders may be canceled before shipment
- Once an order has been shipped, it must follow the standard return process described in this policy
Business & Contact Information
Glim Trailers
12250 Park Avenue
Windermere, FL 34786
United States
Email: support@glimtrailers.com
Phone: +1 985-601-7576
Business hours and response times are provided on our Contact page.